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FAQs

1. What is Aurafy?

Aurafy is a curated art brand that brings emotionally resonant, hand-painted oil artworks into homes across the United States. Every piece is individually created by skilled artists—not printed or digitally reproduced—infusing each canvas with intention, emotion, and authenticity. Aurafy is where fine art meets interior elegance.

2. What makes Aurafy different from other companies in this space?


Aurafy is not just selling wall decor—it’s delivering emotional storytelling through original, hand-painted art. Unlike mass-produced prints or AI-generated designs, our works are crafted by real artists, with each brushstroke capturing feeling, memory, and atmosphere. We blend timeless craftsmanship with modern aesthetics to complement today’s interior spaces.

3. What kind of products does Aurafy manufacture?

Aurafy specializes in premium, hand-painted oil artworks tailored for interior spaces. While each piece starts with a concept or prompt, our artists interpret it by hand on canvas, resulting in unique, gallery-quality pieces. We offer various sizes and themes—ranging from minimal modern to moody romantic—designed to elevate both personal and professional spaces.

4. Why does Aurafy have a right to play in this space?


Aurafy was born from a clear gap in the market: the demand for authentic, emotionally meaningful art that enhances home environments without feeling generic. With a curated artist network, a commitment to craftsmanship, and a deep understanding of interior design trends, Aurafy merges emotional value with aesthetic appeal—something digital or mass-production simply can’t replicate.

5. What is Aurafy’s business model?


Aurafy operates on a made-to-order, artist-first model. Customers select from a curated collection of art concepts, and our network of artists hand-paint each piece upon order. This Print-on-Demand (POD) approach ensures low waste, sustainable production, and high personalization—while empowering artists and delivering authentic, emotionally rich artworks to our customers.

6.How long does it take for my art to arrive?

Creating Time: Generally 7 days

Shipping Time: Generally 5-7 days by FedEx/DHL/UPS

Generally, you will receive your purchase in 10-14 days after order is placed. For quantity order, please contact us at support@aurafyart.com to confirm the accurate time frame.

7.What is your return and exchange policy?

Hassle-free returns and exchanges.

Return it for a FULL refund or get a replacement just as easy as you purchase it.

We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact:support@aurafyart.com

8.How long does a refund take to process?

Once we receive the returned items, it will take up to 3 business days for us to process the refund.For PayPal account holders,up to 3 business days for the transaction to appear on your PayPal accountFor credit card refunds.between 7-14 business days for the transaction to be completed.

9.Damaged goods

For damaged item, please kindly contact Aurafy within 30 days of the date it was received and will be exchanged for the same item. Please contact us at support@aurafyart.com if you would like to replace your item.

10.More questions?

If you have other questions, please just send it to support@aurafyart.com

FAQs

1.Can I hang the painting right away if I order it with a frame?


Yes! If you purchase a framed painting, it will arrive at your doorstep already stretched and mounted by a professional. Ready to hang, beautifully framed, and delivered via insured shipping—all at no extra cost.

2. How do I choose the right artwork for my room?


Feel free to send us a photo of your space! Our team will recommend hand-painted artworks that best match your interior style and vibe.

3. Is the painting I purchased machine-printed?


Absolutely not. Every piece is 100% handmade by a skilled artist. Each artwork takes about a week to complete, and you’re welcome to be part of the journey—your artist can share progress photos and videos of your painting being created just for you.